Returns & Refunds

Goods may be returned within 5 working days from the date they were received by the consumer. We offer a money back guarantee (excluding carriage charges).

Returned goods must be in a new condition, unopened in their original, undamaged packaging with all components intact. Otherwise returned goods will not be accepted for refunds.

Products that have been specially ordered cannot be accepted for return and refund.

All goods to be returned must have prior approval and a Returns Number.

To obtain a Returns Number call 02890 774455. Goods will not be accepted without a Returns Number.

We recommend that all goods be sent back by registered post, we cannot accept responsibility for goods lost or damaged on return to ourselves.

A full refund will be made within 30 days of the goods being received by ourselves.

Damaged, Faulty or incorrect goods

Receipt of damaged, faulty or incorrect goods must be informed to us within 3 working days of receipt.

To inform us ring 02890 774455 quoting your invoice number and we will give you a Returns Number. This number must be quoted with the returned goods.

We must be informed of damaged or faulty goods before they are returned to us.

We will either replace or refund the cost of the goods, on return to ourselves and confirmation of the damage or fault.

Goods arriving with damaged packaging, in transit from ourselves to you, must be signed as "package damaged" on receipt from the transit company. If they are not signed in this way we cannot take responsibility for this, as there is no proof the package was damaged in transit.