Temporary Measures for DLK Photo Customers | COVID-19
Due to the current worldwide health situation we are temporarily closed until further notice and unable to process online orders.
Customers can access information on products on www.dlkphoto.co.uk or contact us by email.
Product and Sales Enquiries: firstname.lastname@example.org
School/University Enquiries email@example.com
ID Support: firstname.lastname@example.org
You can keep in touch with us by following us on www.facebook.com/dlkphoto
We’d like to take this opportunity to thank you for your continued support and we look forward to welcoming you back when we reopen.
Stay safe and healthy,
DLK Photo Team
- www.dlkphoto.co.uk use only national carriers for delivery.
- Delivery timescale will be shown at the time of purchase.
- Ireland, North and South, is next working day delivery service.
- Orders must be placed before 12noon to guarantee same day despatch.
- Mainland UK is a 3 working days, delivery service.
- Rest of Europe delivery time will be quoted at time of ordering goods.
Stock Levels and despatch times.
- In stock - This product is in stock and will be despatched as per the delivery timescale specified.
- Low stock - Our stock of this item is low, and may run out soon. If there is not enough stock to fulfill your order, we will inform you of the likely delivery time by email. Normally items out of stock take 3-5 days to replenish. You will always have the right to cancel your order if you are not satisfied with the delivery timescale. Payment will not be taken for any goods until they are in stock and ready for dispatch. For further information when you are ordering, contact us on 028 9077 4455 (UK/NI) | 048 9077 4455 (ROI).
- Special Order - These are products that we sell regularly, but we do not hold in stock. They will be ordered once you have placed your order with us. We will confirm the expected delivery time after we confirm the order with our supplier. You will always have the right to cancel your order if you are not satisfied with the delivery timescale. With these products we require a 20% deposit to secure the order. Full payment will not be taken for the balance until the goods are in stock and ready for dispatch. Our returns policy does not apply to special order items. For further information when you are ordering, contact us on 028 9077 4455 (UK/NI) | 048 9077 4455 (ROI).
- Pre- Order - This is a new product just announced on the market by our suppliers. It may not be immediately available in stock. It is likely to in short supply, and will be on an allocation only, when it arrives into stock. Pre-ordered items will place you on a waiting list, to be allocated in order of date we received orders first. We will confirm the expected delivery time after we receive confirmation from our supplier. You will always have the right to cancel the order if you are not satisfied with the delivery timescale. For further information when you are ordering, contact us on 028 9077 4455 (UK/NI) | 048 9077 4455 (ROI).
- Returns - please note there is a 20% re-stocking fee on returned items. Items must be returned unopened and undamaged in their original packaging, in order to receive a refund. We are unable to refund delivery costs.
- Northern Ireland £4.80
- Southern Ireland £6.60
- England £6.60
- Scotland £6.60
- Wales £6.60
- Rest of Europe (to be confirmed after order)
There is also an option to collect goods from our showroom. When this option is chosen no delivery is charged.
Free Delivery Codes
- Free delivery offer is not valid in conjunction with any other offer. Offer can only be redeemed with a valid offer code. Free Delivery applies to one address per order for standard delivery. Code is valid for one order per customer. No cash or other alternatives. We reserve the right to amend or withdraw the offer at any time. Offer applies to standard courier delivery only – excludes pallets.